We're Here to Help

Get instant support for any issues with your GoldenSpaceAI experience

Call Us Now

Our international support line is available during business hours

+1 (213) 770-7589
Call Now

🕐 Support Hours (PST - Washington USA Time)

Weekdays: 8:00 PM - 11:00 PM

Weekends: 3:00 PM - 1:00 AM

📧 For faster response: support@goldenspaceai.space

Common Issues & Solutions

Having problems? You're not alone. Here are solutions to frequent issues

Golden Balance Issues

Problems with purchasing Golden credits, balance not updating, or incorrect charge amounts.

If you were charged but didn't receive Golden, contact us immediately with your transaction details.

AI Not Responding

The AI is slow to respond, gives error messages, or doesn't generate the expected output quality.

Server maintenance alerts are posted on our status page. Check there first during outages.

Account Access Problems

Can't log in, forgot password, account locked, or suspicious activity detected.

We'll never ask for your password via email. Change it immediately if you suspect compromise.

Security & Privacy Concerns

Worried about data handling, SSL certificate issues, or privacy policy questions.

Your privacy is our priority. We use top-tier encryption to protect your data.

Refund Requests

Need a refund for Golden credits? Our fair policy ensures you get your money back.

No ID required - just provide your crypto address and we'll process your refund.

Technical Glitches

Website not loading properly, buttons not working, or strange visual issues.

Try clearing your cache first, then contact us if the problem persists.

Get Help Now

Our support team is ready to resolve your issues quickly

Email Support

For all technical issues, billing questions, and account assistance

support@goldenspaceai.space

Response Time

We pride ourselves on quick responses to all customer inquiries

Instant Response

We typically reply within minutes during business hours

Refund Requests

Our fair refund policy ensures you're always satisfied

View Refund Policy

Frequently Asked Questions

Quick answers to common questions

How long does support take to respond?
We typically respond within minutes during business hours (8 PM - 11 PM PST weekdays, 3 PM - 1 AM PST weekends). Even outside these hours, we strive to reply within a few hours at most.
What information should I include when contacting support?
Please include your username, email address, a detailed description of the issue, any error messages you're seeing, and steps to reproduce the problem if possible.
Do you offer refunds for Golden credits?
Yes! We offer refunds at any time for any amount of Golden in your balance. No ID is required - just provide your crypto address and we'll send your refund.
Is my data secure with GoldenSpaceAI?
Absolutely. We use top-tier SSL security to ensure your information, Golden balance, and email remain completely private and inaccessible to anyone but you.
The AI isn't producing quality results. What can I do?
Try being more specific in your prompts, providing examples of what you want, or breaking complex tasks into smaller steps. If problems persist, contact us for personalized assistance.